Vivenda Group Privacy Policy
Privacy Policy for VivendaGroup.ca
Effective Date: May 27, 2024
Last Updated: May 27, 2024
Protecting user, resident and employee data is of the utmost importance to our team at Vivenda Group. This privacy policy is intended to explain how we gather, utilize, disclose, and safeguard personal data we collect, or that you choose to disclose to our team for the purposes of receiving service or communication. The use of this website implies your consent to the practices detailed herein.
1. Information We Collect
We may collect personal information that you willingly provide while using our site, intended to either receive communication from our team, or be added to lists for future service. This information may include but is not limited to:
Name
Email
Phone
Specifics of Your Inquiry/Interest in Service
This information may be collected during feedback, waiting lists, subscription to newsletters, or when you choose to contact us.
2. Automatically Collected Information
When you access our website, certain information is automatically collected to better understand and serve our customer base, for security purposes for our customers, or to provide additional personalized services to you, including but not limited to:
IP Address (for security and analytics)
Browser Type (to improve user experience)
Referring URL’s (to best understand how you find us)
Pages Visited (for site improvement and analytics)
Demographic Information as Collected by Google Inc (if applicable as a browser or search engine)
3. How We Use Your Information
We employ your data for various purposes including:
Providing and Enhancing Quality of Service – We are continually upgrading our services to best serve our residents and the broader community, and to deliver any services you may request.
Communication – Only upon your request, we may use this information to contact you and provide you with requested services. Customer communications are regulated in accordance with Canadian Law (CASL).
Analytics and Security – We monitor website usage to better understand how to serve our community’s needs and ensure their security while using our service.
4. Data Security Measures
The security of your data is a top priority for our team. Information is stored in secured lists shared only with individuals who have a regular and reasonable need to access it. These measures include access controls and regular security assessments.
5. Sharing of Information
We do not sell, trade, or transfer your information in any way with third parties without your consent, however in specific circumstances we may share your data with trusted service providers to serve your needs upon your request. Your data may be shared internally for purposes of analytics or providing service by Vivenda Group.
6. Cookies and Tracking Technologies
Our website may utilize cookies and similar tracking technologies to collect information about your browsing behaviour. You can manage your cookie preferences through your browser settings. We strive to minimize data collection where possible.
7. Your Rights
7.1 Access – You have the right to access the personal information we hold about you. Please direct requests for copies of your data to propertymanager@vivendagroup.ca. You may also request this data in a machine-readable or other accessible format.
7.2 Correction – If you believe the information we hold about you is inaccurate or incomplete, you can request corrections by emailing propertymanager@vivendagroup.ca
7.3 Deletion – You can request the deletion of your personal information by contacting propertymanager@vivendagroup.ca
7.4 Objection – Certain services such as regular marketing communications are regulated by Canadian Law. You may cancel your subscription to these communications at any time, and you will only be initially included in our mailing lists through your explicit request (as prescribed by Canadian CASL legislation).
8. Changes to our Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices or for legal reasons. Significant changes will be communicated by posting the revised Privacy Policy on our website. Changes may occur without express notice.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our Data Practices, please contact us at propertymanager@vivendagroup.ca
Our Privacy Policy was last updated on May 27, 2024